Cancellation

If I request a replacement, when will I get it?

When will I receive a replacement if I request one? To find out the status of your replacement, go to My Orders. The replacement item is often provided to you when you pick it up. After the initially delivered item is picked up, the replacement is started in all other places. For further information, please see the email and SMS we sent you regarding your replacement request. Which items are not returnable? According to the seller’s returns policy, the items listed in the following table are not returnable: Products in the category that cannot be returned Additives, air fresheners, brighteners, cleaners, bike/car stickers, degreasers, dent/scratch removers, filler putty, vinyl films for headlights, liquid solutions, lubricants, polishes, power  

Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Category	Products that can’t be returned
Auto Accessories	Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles	Cars, Mopeds, Motorcycles and Scooters
Bath and Spa	Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care	Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products	Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories	Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition	Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion	Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories	Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products	Plant Saplings, Plant Seeds and Soil Manure
Health Care	Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products	Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene	Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear	Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery	Coins
Music Instrument Accessories	Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies	Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies	Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care	Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies	Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness	Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Kindly always check a product’s Returns Policy on the product page. Click here to view the Returns Policy.

Can items be returned after the time period mentioned in the seller’s Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy. Do I have to return the freebie when I return a product? Yes, the freebie has to be returned along with the product.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Gimaart account.
2. Go to My Orders.
3. Click on ‘Return’ against the item you wish to return or exchange.
4. Fill in the details and raise a return request.

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved, or you may be contacted for more details. If the request is approved, the item will be picked up, after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Gimaart account. I see the ‘Cancel’ button, but I can’t click on it. Why? A greyed-out and disabled ‘Cancel’ button can mean any one of the following: 1.The item has been delivered already. OR 2. The item is non-refundable (e.g., a gift card).

What is the Buyer Protection policy?

The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at resolution@Gimaart.com for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery, and the concern is looked into by us on a case-by-case basis.

What should I do if I have an issue with my product after the return period?

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

How can I return or exchange an item?

To return/exchange your order, follow these simple steps: 1.Go to My Orders. 2.Choose the item you wish to return or exchange.

1. Fill in the details.
2. Choose Request Return.

When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases: 1. When an item is damaged because of use or when it is not in the same condition as you received it. 2. When any consumable item has been used or installed 3. When anything is missing from the package you’ve received, including price tags, labels, original packing, freebies & accessories 4. When non-returnable items are involved, such as innerwear. lingerie, etc. 5. When items are tampered with or have missing serial numbers

I ordered the wrong item. Can I return it?

The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer to the respective seller’s returns policy on the product page.

What should I do if I find the package open or tampered with on delivery?

You can request for the item to be replaced by visiting ‘My Orders‘. Use the ‘Return’ option & fill out the details of the issue so that we can help you.

Can I change the address for the pickup of the item(s) in my order?

If the pin code of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

Why have I been asked to ship the item?

When a pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return-related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

What is the pickup process?

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup. In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return-related email being sent to you.

I have requested a return for my item. When will it happen?

You can now track the status of your return easily right from your Gimaart account or mobile app. Just visit the ‘My Orders‘ page to see its status along with the date of pick-up and status of your refund, if applicable. You will also receive an email & SMS with the details of your return.

I have requested a replacement; when will I get it?

You may visit ‘My Orders‘ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details. I’ve still not received the refund in my bank account. If you have received mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact us, as we will work with the bank to get it done.

What are the refund timelines if I cancel or return a product?

The refund timelines will depend on the payment modes as listed below:

1. Debit card – 7-9 business days
2. Credit – 7-9 business days
3. Netbanking – 3-7 business days
4. COD – IMPS, 1 business day
5. EMI (Standard+No cost+Debit card) – 7-9 business days
6. Gimaart Pay Later – 24 to 48 hours
7. Gift Card – 24 hours
8. PhonePe:

• PhonePe wallet – 24 hours
• PhonePe UPI – 1 business day
• PhonePe Credit/Debit Card – 7 business days

Note: Refunds will be credited to the payment source used at the time of placing an order. The mode of refund in case of payment through ‘Cash on Delivery’ will be IMPS.

How will I get my refund for returning an item I paid for using ‘Cash on Delivery’ mode?

For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item. You will need to update the following information for the seller to process a refund to your account:

• The Bank Account Number
• IFSC Code
• Account Holder’s Name
• Bank Branch
• Bank Name

IMPS refunds will typically be processed in one business day by sellers.

I have not received the reimbursement of my courier charges. What should I do?

Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:

• Go to Gimaart Global Help Center and select the relevant order for which the refund has been requested.
• From the issue types, choose ‘Others’ and select ‘Email Us’.
• Now click on the attachment icon and select the image/document you wish to upload.
• Please include the return ID in your email and click ‘Send Email’.

After the verification, the amount will be refunded to you as a gift card in your Gimaart Global account. Note: This amount is not withdrawable to your bank account.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours; please check the product page for more details. What are the checks done for an item that I’m returning? During pick-up, your product will be checked for the following conditions:

Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled and iCloud deactivation done for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product’s original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. View a complete list of all non-returnable productsr  here.

Can items be returned after the time period mentioned in the seller’s Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy. Do I have to return the freebie when I return a product? Yes, the freebie has to be returned along with the product.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Gimaart Global account.
2. Go to My Orders.
3. Click on ‘Return’ against the item you wish to return or exchange.
4. Fill in the details and raise a return request.

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved, or you may be contacted for more details. If the request is approved, the item will be picked up, after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Gimaart account.

I see the ‘Cancel’ button, but I can’t click on it. Why?

A greyed-out and disabled ‘Cancel’ button can mean any one of the following:

1. The item has been delivered already.

OR

2. The item is non-refundable (e.g., a gift card).

What is the Buyer Protection policy?

The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at resolution@Gimaart.com for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery, and the concern is looked into by us on a case-by-case basis.

What should I do if I have an issue with my product after the return period?

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

How can I return or exchange an item?

To return/exchange your order, follow these simple steps: 1.. Go to My Orders. 2. Choose the item you wish to return or exchange. 3. Fill in the details. 4. Choose Request Return.

When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases: 1. When an item is damaged because of use or when it is not in the same condition as you received it 2. When any consumable item has been used or installed 3. When anything is missing from the package you’ve received, including price tags, labels, original packing, freebies & accessories 4. When non-returnable items are involved, such as innerwear. lingerie, etc. 5. When items are tampered with or have missing serial numbers

I ordered the wrong item. Can I return it?

The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer to the respective seller’s returns policy on the product page.

What should I do if I find the package open or tampered with on delivery?

You can request for the item to be replaced by visiting ‘My Orders‘. Use the ‘Return’ option & fill out the details of the issue so that we can help you. Can I change the address for the pickup of the item(s) in my order? If the pin code of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

Why have I been asked to ship the item?

When a pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return-related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

What is the pickup process?

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup. In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return-related email being sent to you.

I have requested a return for my item. When will it happen?

You can now track the status of your return easily right from your Gimaart account or mobile app. Just visit the ‘My Orders‘ page to see its status along with the date of pick-up and status of your refund, if applicable. You will also receive an email & SMS with the details of your return.

I have requested a replacement; when will I get it?

You may visit ‘My Orders‘ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details. I’still not received the refund in my bank account. If you have received mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact us, as we will work with the bank to get it done.

What are the refund timelines if I cancel or return a product?

The refund timelines will depend on the payment modes as listed below:

1. Debit card – 7-9 business days
2. Credit – 7-9 business days
3. Netbanking – 3-7 business days
4. COD – IMPS, 1 business day
5. EMI (Standard+No cost+Debit card) – 7-9 business days
6. Gimaart Pay Later – 24 to 48 hours
7. Gift Card – 24 hours
8. PhonePe:

• PhonePe wallet – 24 hours
• PhonePe UPI – 1 business day
• PhonePe Credit/Debit Card – 7 business days

Note: Refunds will be credited to the payment source used at the time of placing an order. The mode of refund in case of payment through ‘Cash on Delivery’ will be IMPS.

How will I get my refund for returning an item I paid for using ‘Cash on Delivery’ mode?

For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item. You will need to update the following information for the seller to process a refund to your account:

• The Bank Account Number
• IFSC Code
• Account Holder’s Name
• Bank Branch
• Bank Name

IMPS refunds will typically be processed in one business day by sellers.

Have not received the reimbursement of my courier charges. What should I do?

Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:

• Go to Gimaart Help Center and select the relevant order for which the refund has been requested.
• From the issue types, choose ‘Others’ and select ‘Email Us’.
• Now click on the attachment icon and select the image/document you wish to upload.
• Please include the return ID in your email and click ‘Send Email’.

After the verification, the amount will be refunded to you as a gift card in your Gimaart account. Note: This amount is not withdrawable to your bank account.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours; please check the product page for more details. What are the checks done for an item that I’m returning? During pick-up, your product will be checked for the following conditions: Correct Product IMEI/name/image/brand/serial number/article number/barcode should match, and the MRP tag should be undetached and clearly visible. Complete Product All in-the-box accessories (like remote controls, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a mobile/laptop/tablet, the device should be formatted, and Screen Lock (PIN, pattern or fingerprint) must be disabled. iCloud lock must be disabled and iCloud deactivation done for Apple devices. Undamaged Product The product (including SIM trays/charging port/headphone port, back panel, etc.) should be undamaged and without any scratches, dents, tears or holes. Undamaged Packaging The product’s original packaging/box should be undamaged. The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.View a complete list of all non-returnable products here.